Salesforce Consulting Services

Salesforce expertise to help you implement, optimise, integrate, and grow with confidence.

SALESFORCE CONSULTING

Strategic Salesforce Services That Deliver Business Value

From CRM strategy and Martech architecture through to implementation, optimisation and support, we help organisations maximise the value of their Salesforce investment.

Strategy & Roadmaps

Align Salesforce capabilities with business priorities through strategic planning, architecture governance and capability planning.

  • Strategy & vision
  • Platform assessments
  • Capability roadmaps
  • Architecture governance

Architecture & Integration

Connect Salesforce seamlessly across your wider enterprise ecosystem while ensuring scalability and long-term maintainability.

  • Architecture guidance
  • Solution architecture
  • Application integration strategy & design
  • Data migration

Product Services

Product specific services and solutions to implement, adopt and enhance your platform.

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Agentforce
  • Data360

Customer Data & Personalisation

Build a single customer view and unlock meaningful insights from fragmented customer data.

  • Customer data strategy
  • Data governance
  • Identity management
  • Data Cloud advisory
  • Personalisation frameworks

Agentforce & AI

Apply Salesforce AI capabilities where they deliver measurable business value and operational efficiency.

  • Agentforce strategy
  • AI governance
  • Automation opportunities
  • Customer AI experiences
  • Value realisation planning

Product Team Support

We support existing Salesforce owners and administrators, or help build an effective product team to ensure the platform continues to evolve and improve alongside your business.

  • Platform optimisation
  • Backlog management
  • BAU issue analysis & solution design
  • Independent technical advice to Product Owners
  • Architecture reviews
"Karsten brought deep skill in translating strategic direction into practical, well-aligned solutions across our customer domain, including Salesforce Marketing Cloud and CRM platforms. He consistently owned outcomes and ensured delivery stayed true to strategic intent. He is delivery and process focused, structured and pragmatic, and willing to challenge assumptions to improve outcomes. His contribution lifted the quality of product teams beyond simply meeting requirements to delivering more effective, operable solutions. Strongly recommended — I would happily work with Karsten and EMK Squared again."

Casey Moon-Watton — Enterprise Architect, The Star Entertainment Group

Ready to start with some of our consulting packages, e.g. for Salesforce Marketing Cloud?

Below are our Marketing Cloud–specific packages — clearly scoped starting points you can pick from, or use as a base for a tailored engagement.

Salesforce Marketing Cloud

Marketing Cloud packages — from first send to full journey orchestration

We stand up your Salesforce Marketing environments properly — data model, journeys, automations, deliverability and consent — so your team can market with confidence.

Professional

Scale customer journeys, data and automation across the team

$25,000ex GST
  • Salesforce Marketing Cloud Pro+ setup
  • Discovery workshops
  • Business Unit setup
  • Sender Authentication Package & deliverability setup
  • Data model & data integration design
  • Contact Builder setup
  • Email Studio setup
  • Mobile Connect setup
  • One responsive email template
  • Up to five personalised and dynamic content blocks
  • One personalised SMS template
  • Up to five automations (email send, data import/extract, segmentation, etc.)
  • Subscription centre, consent & preference management
  • High-level solution design document
  • Two end user training sessions
  • One admin user training session
Get started

Enterprise

Full multi-channel rollout with integration & compliance.

$45,000ex GST

    Everything in Professional, plus:

  • Salesforce Marketing Cloud Corporate+/Enterprise+ setup
  • Multi-BU setup
  • Journey Builder setup
  • Up to three multi-channel journeys
  • Advanced deliverability & IP warming support
  • Consent, KYC & regulatory alignment
Get started

Custom

A custom scoped engagement to suit your needs

Let's talk
  • Custom discovery & delivery roadmap
  • Bespoke marketing architecture & processes (e.g. campaign planning)
  • Platform migration (from legacy Martech)
  • Personalisation (Interaction Studio) setup
  • Marketing Cloud Next use cases
  • Custom automations & API integrations
  • Custom AMPscript & SSJS activities
  • Custom Cloud Pages
  • Advanced preference & consent frameworks
  • Custom reporting & attribution solution
  • Security & governance review
  • Dedicated enablement + tailored SLA
Book a call
Available add-ons
  • Data Cloud onboarding
  • Marketing Cloud Personalisation (Interaction Studio)
  • Data Migration - Cleanse, merge, load
  • Custom API integrations
  • Custom Cloud Pages & forms
  • Custom scripts and queries
  • Detailed Solution Design Document
  • Email design & template production
  • Additional training sessions
  • Additional automations
  • Technical Support package
  • Dedicated Project Management
  • Dedicated Change Management

* Available features depend on your Salesforce Marketing Cloud edition. You can review edition scope on the Marketing Cloud Engagement pricing page. Prices are in AUD and exclude GST.

Not sure which fits? Book a free discovery call and we'll scope it with you.